Policies & FAQ

We are happy to take walk-ins if we have a stylist available.  Making an appointment is recommended. It is fine to call and ask about a same-day appointment!  If we are booked for the day, we are happy to add your name to a cancelation list, in case an appointment time opens.  Appointments can be booked online down to an hour before the appointment time.  https://www.vagaro.com/cedarandsaltsalon

Please call the salon to cancel or reschedule your appointment at least 24 hours in advance.

If you cancel your appointment with less than twenty-four hours notice, miss your appointment without calling and do so often, a credit card deposit may be required for future appointments and a 48 hour cancellation policy will apply for refund of deposit. 

If you’re running late for your appointment, please call the salon. Also, it’s at the stylist’s discretion how much of your service can be completed.  If you arrive more than fifteen minutes late, you may be required to reschedule your appointment and be charged for half of your booked service.  

Unused items in their original packaging may be exchanged only, within fourteen days of purchase, with a receipt.  If you are unsure about a product purchase, we can send you home with a sample of almost everything in the salon. 

Yes we do!  Gift certificates can be purchased in any amount, and can be used for products or services.  Please let us know if we can accommodate you by sending, emailing, or reserving a gift certificate for someone special.

Please call and tell us as soon as possible!  We are very committed to client satisfaction and we will make every effort to make you happy.  When you call within five days of your service, and we will try to get you in as soon as possible with the same stylist or another stylist at no charge to you. The exception to this is if you are undergoing a color correction or are working toward an end goal that takes more than one process, which should be explained to you by your stylist. If you have any other concerns about your experience, please call or email us to let us know.  We would love the chance to make every service at Cedar & Salt a comfortable, productive, and happy one.